All the benefits of AWS Enterprise 
Support and more, at a much lower cost!

Yes, 24*7 support is available with the AWS Enterprise Support plan. This includes round-the-clock access to AWS Cloud Support Engineers, enabling critical issue resolution at any time.

AWS Enterprise Support is a premium support plan that offers proactive planning, advisory services, automation tools, 24*7 support and a designated Technical Account Manager (TAM).  This level of cloud support is essential for organizations with large infrastructures, complex workloads, and substantial budgets at stake, to ensure seamless, uninterrupted cloud performance.

The most important features of AWS Enterprise Support are

• 24x7 Technical Support - Round-the-clock access to AWS support engineers with technical assistance for troubleshooting issues or answering service-related questions. 
• Technical Account Manager (TAM) - Personalized support with a designated Technical Account Manager (TAM) who acts as a bridge between you and AWS, ensuring you get to leverage the AWS support services to the maximum. 
• Case Severity / Response Times - Some of the fastest SLAs and response times in the industry,  including a 15 minute response time for critical issues. 
• Expert Guidance - Proactive guidance and recommendations by certified cloud experts on maximizing AWS services, architectural improvements, cloud cost optimization and more. 
• Third-party Application Guidance - Assistance with specific application workloads, fine-tuning them to run efficiently on the cloud.

Please read this article for a detailed overview of AWS Enterprise Support.

AWS Enterprise Support follows a tiered pricing model, with charges based on a percentage of your monthly AWS usage:

• 10% of the first $150,000 in monthly AWS charges
• 7% of monthly charges between $150,000 and $500,000
• 5% of monthly charges between $500,000 and $1 million
• 3% of monthly charges over $1 million

If these thresholds aren’t met, there’s a minimum monthly fee of $15,000, regardless of usage.

AWS Enterprise Support pricing depends on several factors:

• AWS Usage: Support fees increase with higher AWS usage based on a tiered percentage model.
• Contract Terms: Custom support agreements or long-term commitments like AWS Enterprise Discount Programs (EDPs) may influence costs.
• Regional Variations: AWS usage costs vary by region, impacting support costs accordingly.
• Additional Services: Specialized services like migration assistance or managed services may come at additional costs based on the service complexity.
  Learn more about AWS Enterprise Support pricing with this in-depth article.

AWS Partner-led Support is an option where certified AWS partners, like CloudKeeper, provide AWS Enterprise Support-level services at a reduced cost. This support plan allows businesses to work with certified AWS Solution Provider partners, receiving extensive support and additional benefits without the higher cost of AWS direct support.

AWS Partner-led Support offers custom discount pricing which varies according to the business needs and cloud setup. With CloudKeeper, for example, customers have saved up to 40% on their monthly cloud costs while retaining the full features of AWS Enterprise Support.
 

AWS Partner-led Support includes nearly all features of AWS Enterprise Support, such as:

• 24*7 technical support via email, chat, and phone
• Proactive architectural and operational guidance
• Fast response times for critical issues

However, some add-on features like Training Credits and Incident Detection and Response are typically excluded.

With CloudKeeper, you get a range of additional benefits at no cost, including: 

• Support for DevOps & Cloud-native Technologies
• Assistance with adopting new AWS services
• Workload Modernization support
• Cloud Automation solutions
• Cloud Cost Optimization insights
• Performance Optimization techniques
• Consulting and Advisory Services for cloud innovation
   

No, Partner-led Support won’t impact your AWS relationship. Certified AWS Solution Provider partners who meet the AWS standards are allowed to offer Partner-led Support. These partners become your primary contact for support, while you continue to receive the full benefits of AWS services.