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Assistant Manager/Deputy Manager
Your Job Responsibilities
  • Build and maintain strong relationships with the customers to understand their business needs and goals. 
     
  • Ensure seamless onboarding, provide platform demos, and encourage the use of new features.
     
  • Conduct regular check in with the customers, provide guidance, and identify opportunities for cost optimization and improvement areas.
     
  • Conduct Monthly/Quarterly Business Reviews (MBRs/QBRs), track key success metrics, and share customized reports on AWS usage and cost trends.
     
  • Act as the point of contact for any critical issues, ensuring swift resolution by coordinating with technical teams.
     
  • Drive contract renewals and identify opportunities to upsell additional services based on customer needs.
     
  • Gather customer feedback (G2/CSAT/NPS reviews), work on improving services, and advocate for customer needs internally.
     
  • Address customer queries related to AWS billing, pricing models, and reservation management.
     
  • Monitor AWS billing, pricing constructs, and reservations; proactively alert customers to cost anomalies or unexpected usage spikes.
     
  • Develop and share customized reports on AWS usage, cost trends and cost analysis.
     
Must-have Qualifications, Skills & Experience
  • 5+ years of experience in customer success, account management, or cloud consulting.
     
  • Experience working in a cloud consulting, AWS partner, or MSP is a plus.
     
  • Excellent communication, presentation, and relationship-building skills.
     
  • Ability to analyze customer needs, develop strategies, and drive outcomes.
     
  • Strong problem-solving skills with a proactive and customer-first mindset.
     
  • Familiarity with ITSM tools and ticketing systems.
     
Assistant Manager/Deputy Manager
Customer Success Manager
7-10 years
Noida

About CloudKeeper

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud.

A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value — all while maintaining flexibility and avoiding any long-term commitments or cost.

CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.

Our Story

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    15+

    Years in Business

  • our-story 

    250+

    CKers & growing

  • our-story 

    400+

    Customers

Recognized by

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Speak with our advisors to learn how you can take control of your Cloud Cost